How can we help?

Sign in, search by city, dates and guests, and open a property. Prices on the property page are live for your dates, so pick a room and a rate plan, check the breakdown, then pay online to confirm. Every property on Orayo is verified before it can take bookings.

Orayo is a members-only community. That is what lets properties offer rates and perks they would not put on a public rate card. Signing up only needs your email address.

When you start a booking we hold the rooms for you while you pay. The booking is confirmed the moment your payment goes through, and it appears as confirmed in your account straight away.

Everything you have booked — upcoming, pending and cancelled — is in your account, along with receipts and the option to cancel.

Every booking is paid online, in full, at the time of booking, through our secure payment gateway. You can use any of the methods shown at checkout. Your card details go to the gateway directly and never touch Orayo’s servers.

Your booking stays pending for a short while so you can try again. Open your account, find the booking and press “Complete payment” — a countdown shows how long the rooms are held. If the hold runs out, the booking is cancelled, the rooms are released, and you are not charged.

Please don’t pay again. Payments that go through are matched to your booking automatically, even if the page closed before it could confirm. If it still isn’t showing as confirmed after a little while, write to us with your booking reference and we’ll sort it out.

No. The breakdown you see before paying shows the room charges and taxes, and that total is what you pay. There is no separate Orayo fee added at checkout.

It depends on the property. Some properties sell through Orayo, and for those Orayo issues your GST tax invoice — use “Download tax invoice” on the booking in your account. For the others the property supplies your stay and issues the tax invoice itself, so ask them directly if you need one for a claim. Every paid booking also has a payment receipt (“Download receipt”).

Open your account, find the booking and press “Cancel”. You’ll see the cancellation straight away, and the refund process is initiated.

It depends on the cancellation policy of the rate plan you booked, which the property sets. Tap the “i” next to any rate plan to see its timeline, with the actual date and time each window closes for your stay. Windows count back from check-in, and the window you are in when you cancel is the one that applies. Non-refundable plans are marked as such.

Refunds are issued automatically to the payment method you used, as soon as you cancel. Your bank or card provider then takes its usual time to show it on your statement.

If you don’t arrive and haven’t cancelled, the booking is treated as a no-show and no refund is given. If your plans change, cancelling — even late — is always better than not turning up.

Instead of searching, you post your trip once with destination, dates, rooms and what matters to you. Properties with available rooms send back their best offer, and you choose the one you like and pay for it.

OrayoMAX takes arrivals from today up to four months ahead. It's also offered on a property's page when that property has no rooms for your dates. Travelling later than that? Search and book in the usual way.

Never. An offer can match a property’s listed rate or beat it, but it can’t go above it.

No. Nothing is reserved until you pick an offer and pay for it. Offers are only open for a short time, so if you don’t choose and pay in time the request simply expires and you owe nothing.

Yes, from Your bookings. OrayoMAX bookings have one cancellation rule: 25% of what you paid is kept and 75% is refunded, however far ahead you cancel. If the property cancels instead, you get everything back.

No. Properties answering your request see what you need, never who is asking. Your details reach a property only when you book with it.

Choose Banquet in the search’s Type field and search by city and date to browse halls, lawns and hotel event spaces. To get firm prices, send a request with your headcount, date and what you need — qualifying venues come back with quotes, and you’re never obliged to accept one.

Not yet. Venues work on request: you send the details of your event and the venue confirms availability and terms before anything is final.

Enter your email address and we’ll send you a one-time code — no password to remember. If you’re new, the same step creates your account.

Yes. Your guest account and your partner account are separate, even on the same email address. Signing in to one never gives access to the other, and bookings you make as a guest stay in your guest account.

We ask only for what a booking needs and use it to look after your stay. Our Privacy Policy and DPDP notice explain what we collect, why, and how to ask us to correct or delete it.