Legal

Terms of Service

The rules for using Orayo.ai to find and book stays and venues — what we do, what the property does, and what happens to your money.

Effective 7 October 2026·Version 1.1
How we handle your personal data is covered by our Privacy Policy and DPDP notice.

1. About these terms

These Terms of Service (“Terms”) are an agreement between you and Neurosync AI Technologies, which operates Orayo.ai (“Orayo”, “we”, “our”, “us”). They apply when you use orayoai.com to search, book, or post an OrayoMAX or venue request. By creating an account or making a booking, you accept them.

2. Orayo is a marketplace

Orayo lists hotels, homestays, guest houses, hostels and banquet venues run by independent businesses (“properties”), and lets you book them. Orayo is not the supplier of your stay or event. When you book, your contract for the accommodation or venue is with the property. Orayo arranges the booking and collects payment on the property’s behalf.

Properties are verified and must accept our partner agreements before they can take bookings. Each property is responsible for the accuracy of its listing — description, photos, amenities, rooms, rates, availability and policies.

3. Your account

  • Orayo is members-only. You need an account to search and book.
  • You must be 18 or older and able to enter a binding contract.
  • You sign in with a one-time code sent to your email. Keep access to that email secure — anyone who can read it can sign in as you.
  • The details you give us, and the guest details on a booking, must be accurate.
  • You are responsible for bookings made from your account.
  • A guest account and a partner account are separate accounts, even on the same email address.

4. Prices, taxes and fees

  • Rates are set by the property. The price for your dates, room and rate plan is shown with a breakdown of room charges and taxes before you pay.
  • GST on accommodation is shown in the breakdown and is charged at the rate that applies to the stay.
  • Orayo does not add a separate fee to your booking at checkout. Orayo’s fee is charged to the property.
  • A price labelled “from” is the lowest available rate and may change once you choose dates and rooms.

5. Booking and payment

  • You pay in full when you book. Payment is taken online through our payment gateway, Razorpay.
  • Your rooms are held while you pay. A booking starts as pending and holds the rooms for a limited time, shown as a countdown in your account.
  • A booking is confirmed only when payment succeeds. If the hold runs out before payment succeeds, the booking is cancelled automatically, the rooms are released, and you are not charged.
  • Don’t pay twice. If money has left your account but the booking still shows as pending, the payment will be matched to your booking automatically. Contact us if it does not update.
  • Receipts and tax invoices. Orayo issues a payment receipt for every paid booking; it is not a tax invoice. For most properties the property supplies the stay and issues the tax invoice, including any GST. Where a property sells to Orayo at a net rate and Orayo resells the stay to you, Orayo is the supplier and issues the tax invoice itself; your booking shows a “Download tax invoice” option when that applies.

6. Cancellations, refunds and no-shows

  • Each rate plan has a cancellation policy set by the property, shown before you pay. The policy in force when you book is the one that applies to your booking, even if the property changes it later.
  • Cancellation windows count back from check-in. If you cancel inside a window, that window’s charge applies; the closest window to check-in runs all the way to check-in.
  • Non-refundable rate plans are marked. If you cancel one, nothing is refunded.
  • You can cancel from your account. Any refund due is issued automatically to the payment method you used. Your bank decides how long it takes to appear.
  • If you don’t arrive and haven’t cancelled, the booking is a no-show and no refund is given.

7. OrayoMAX

OrayoMAX lets you post what you need once and receive offers from properties.

  • A request is not a booking. Nothing is reserved and you owe nothing until you choose an offer and pay for it.
  • Arrival window. OrayoMAX takes arrivals up to four months ahead, and may only accept requests during set hours. The request form shows the dates and times currently available.
  • Offers never exceed the listed rate. A property’s offer cannot be higher than the rate it lists for the same room and dates.
  • Offers are final. A property sends one offer per request and cannot change it once sent.
  • Deadlines apply. Offers can be sent for a limited time, and you then have a limited time to choose and pay. The deadlines are shown on your request. If you don’t pay in time, the request expires.
  • Paying decides it. When your payment for an offer succeeds, that offer becomes a booking, and all other offers lapse. If your payment fails, the other offers remain open until the deadline.
  • You stay anonymous. Properties answering your request don’t see who you are until you book with one of them.

A booking made through OrayoMAX is an ordinary booking and follows sections 5 and 6 above, except for cancellation: if you cancel an OrayoMAX booking, 25% of the amount you paid is kept and the other 75% is refunded, whenever you cancel. If the property or Orayo cancels it, you are refunded in full.

8. Banquet venues

Banquet venues are request to book. You send the details of your event, and the venue confirms availability, price and terms before anything is final. Quotes you receive are not binding on you, and you are not obliged to accept any of them. Your contract for the event is with the venue.

9. Your stay

  • The property’s house rules, check-in and check-out times apply. Check them before you book.
  • Properties ask for identity documents at check-in, and are often required to by law. Carry valid photo ID for every adult guest.
  • A property may refuse check-in if the guests, their number, or their ID do not match the booking.
  • Raise any problem during your stay with the property first. If it isn’t resolved, write to us and we will take it up with the property.

10. AI features

Orayo uses AI to help you describe and find what you want — for example summaries of properties and, as it becomes available, conversational search. AI output can be incomplete or wrong. The property page, the price breakdown and the cancellation policy shown before you pay are what your booking is based on — check them before paying.

11. Acceptable use

You must not:

  • Make bookings or requests you don’t intend to honour, or hold rooms to block others
  • Use someone else’s account, email or payment method without permission
  • Give false information, or impersonate anyone
  • Scrape, copy or resell listings, rates or availability, or access Orayo by automated means without our written permission
  • Interfere with the platform’s security or operation, or try to reach data that isn’t yours
  • Use Orayo for anything unlawful

12. Property partners

Properties and venues use Orayo under the Master Commercial Agreement and the other agreements accepted in the partner portal. Those agreements govern listing, rates, Orayo’s fee, settlement and verification. If they conflict with these Terms on a partner matter, the partner agreements prevail.

13. Our content

The Orayo name, logo, website and software belong to Neurosync AI Technologies. Listing content belongs to the property that provided it. You may use the site for your own personal booking purposes only.

14. Responsibility and liability

  • Orayo is responsible for running the platform, taking your booking and payment, and processing refunds as these Terms describe.
  • The property is responsible for the stay or event itself — the room, the venue, the service, and the accuracy of its listing.
  • To the extent the law allows, Orayo’s total liability to you for any booking is limited to the amount you paid for that booking, and Orayo is not liable for indirect or consequential loss.
  • Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.

15. Suspension and closing your account

You can close your account at any time by writing to us. We may suspend or close an account that breaks these Terms, is used for fraud, or puts other users or properties at risk. Confirmed bookings are handled under their cancellation policy, and any refund due is still paid.

16. Governing law and disputes

These Terms are governed by the laws of India. If you have a complaint, please write to us first — most problems are solved that way. Any dispute that cannot be resolved is subject to the jurisdiction of the courts of India, without affecting your right to approach a consumer commission.

17. Changes to these terms

We may update these Terms as the platform changes. The version and effective date at the top show which version applies. A booking is governed by the Terms in force when it was made. We will tell you about material changes before they take effect.

18. Contact and grievances

Last updated: 7 October 2026

© 2026 Neurosync AI Technologies — All rights reserved.