Platform · Reports & analytics
Where the time goes. Where the money goes.
Comprehensive reports on complaints, requests, billing, and operations — in one dedicated dashboard.
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The dashboards your team actually opens.
Complaints & requests
What's raised. What's resolved.
Volumes by category, average resolution times, per-department breakdowns, per-staff performance.
- Average resolution time
- Department-level frequency
- Per-staff performance
Complaints & requests
Billing health
Collected. Pending. Overdue.
Monthly collection, unit-level dues, category-wise spend, advance positions. No spreadsheet.
- Monthly collection summaries
- Per-unit outstanding dues
- Category-wise spend trends
Billing health
Engagement
Who uses what.
Amenity usage, poll participation, notice reads. Where to invest, what to retire.
- Amenity booking heatmaps
- Poll participation rates
- Active resident counts
Engagement
AI usage
What Orayo.ai is doing.
Voice complaint volumes, token consumption, language breakdown — visible per period.
- Token consumption per period
- Input and output breakdowns
- Date-range filters
AI usage
What's supported
Operational metrics
- Average resolution time
- Department frequencies
- Per-staff performance
- Open vs closed ticket counts
Financial metrics
- Collection rate
- Outstanding dues by unit
- Category-wise spend
- Advance payment ledger
Engagement metrics
- Amenity bookings per period
- Poll participation rates
- Notice read rates
- Active resident counts
Filters
- Date ranges
- Per unit
- Per category
- Per department
- Per staff member
Orayo.ai tells you what to look at.
Anomalies, slipping staff, units about to fall behind — surfaced before you'd have noticed.
See Orayo.aiStop guessing what's working.
Book a 30-minute demo. We'll show you analytics configured for a property like yours.
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