The staff member that doesn't sleep.
Residents speak or write. Orayo.ai classifies, routes to the right department, escalates to the supervisor when in doubt — in whatever language they're comfortable with.
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Multilingual by default. Voice in. Voice out.
Speak. Don't fill a form.
Resident taps the mic. Orayo.ai transcribes with speech-to-text, structures the issue, and reads responses back with text-to-speech.
- Multilingual speech-to-text
- Text-to-speech replies
- Photo attachments supported
Plumbing or electrical? Orayo.ai decides.
Every complaint is classified and routed to the matching department — electrician, plumber, housekeeping. The right staff gets a structured ticket.
- Category and severity inferred
- Routed to the correct department
- Admin override available
Sensitive issues, routed sensitively.
Security and safety concerns route directly to admin or the security head — never through general staff queues.
- Dedicated routing path
- Visible only to admin and security
- Audit trail kept
Doesn't fit a department? Goes to the admin.
If Orayo.ai can't deduce the right department, the request escalates to the supervisor or admin to handle directly.
- Confidence-based escalation
- Supervisor or admin receives it
- Re-routed once classified
Staff accept by app, email, or SMS.
On-payroll staff get the job through whichever channel they actually check. One tap to accept.
- In-app job acceptance
- Email accept or reject links
- SMS fallback
Reads your bylaws so residents don't have to.
Pet rules, parking norms, deposit refunds, hotel policies — answered from your actual documents, in the resident's language.
- Trained on your uploaded policies
- Cites the source section
- Escalates if the answer isn't there
Update once. Everyone sees the new version.
Admin uploads or edits policies from the app. Orayo.ai re-trains; residents always see the latest. No notice boards, no email chains.
- Upload or edit from the admin app
- Versioned, with change log
- Auto-applied to policy Q&A
How a request flows through Orayo.ai
Resident speaks or writes
Voice or text in any supported language, with optional photo.
AI classifies
Category and severity inferred. Translated if needed.
Routed to the department
Right department gets a structured ticket. Unclear cases go to the supervisor.
Staff accepts
On-payroll staff accept via app, email, or SMS. Resident sees live status.
The before and after
Without Orayo.ai
- Resident types vague form descriptions
- Admin reads, classifies, forwards manually
- Staff learns about it on WhatsApp, maybe
- Status updates depend on memory
- Anomalies surface only when someone complains
With Orayo.ai
- Resident speaks or writes, attaches a photo
- AI classifies and routes in seconds
- Staff accept via app, email, or SMS
- Resident sees live status throughout
- Anomalies surface before they become problems
What's supported
Languages
- English
- Arabic
- Hindi
- French, German, Russian, and more
- Additional languages on request
Input and output
- Voice (speech-to-text)
- Spoken replies (text-to-speech)
- Text and in-app chat
- Photo attachments
AI capabilities
- Complaint classification
- Department routing
- Security complaint handling
- Supervisor escalation
- Policy Q&A from uploaded docs
- Policy update propagation
Staff acceptance
- In-app one-tap accept
- Email accept or reject link
- SMS fallback
- Auto-fallback to next staff member
This is the moat.
Other platforms ask residents to fill forms. Orayo.ai asks them to speak or write — in any language, with voice in and voice out — and routes the result to the right person.
See it in actionStop running your property on forms.
Book a 30-minute demo. We'll show you Orayo.ai configured for a property like yours.
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