The right department. Without anyone forwarding it.
Residents raise. Orayo.ai allocates. Staff accept via app, email, or SMS. Everyone sees live status.
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Built around your existing departments. No marketplace lock-in.
Requests find their owner.
Routed to the right department, then to a specific on-payroll staff member based on availability and load.
- Department-level routing by category
- Staff-level assignment within a department
- Admin override always available
A dedicated channel for sensitive issues.
Security and safety complaints bypass general queues and land directly with the security head or admin. Tracked, audited, kept private.
- Direct route to admin or security head
- Restricted visibility
- Full audit trail
Staff confirm through what they use.
Assigned staff get the job through their channel of choice. One-tap accept. Reject, and the next staff member gets it.
- Tokenised accept and reject links
- Auto-fallback to next staff
- Response time tracked
Residents see what's happening.
Open, assigned, in progress, resolved. Visible to the resident from raise to close.
- Real-time status timeline
- Assigned staff visible
- Resolution confirmation
One screen, every active job.
Staff see open assignments, accept new ones, mark resolved. Admins see the whole property at a glance.
- Per-staff active queue
- Admin oversight across departments
- Filter by status, category, date
How a request gets handled
Request raised
From voice complaint, app form, or admin entry.
Classified
Category and department tagged automatically.
Staff allocated
On-payroll staff in the right department gets it.
Accepted and resolved
Accept via app, email, or SMS. Resident sees live status to resolution.
What's supported
Routing logic
- Category-to-department mapping
- Department-to-staff allocation
- Round-robin within department
- Admin override
Request types
- General maintenance
- Housekeeping
- Security complaints (restricted)
- Custom categories per property
Staff management
- Staff profiles per department
- Active and inactive states
- App, email, and SMS acceptance
- Per-staff performance metrics
Resident view
- Live status timeline
- Assigned staff visible
- Resolution confirmation
- Re-open flow
Orayo.ai picks the right staff.
Past performance, workload, specialty, urgency — weighted into the assignment.
See Orayo.aiStop forwarding complaints.
Book a 30-minute demo. We'll show you service requests configured for a property like yours.
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